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Configuring Insites
Setting up a white-label domain name
Setting up a white-label domain name

A guide to customising your report by using a custom domain name

Sharlotte Briscoe avatar
Written by Sharlotte Briscoe
Updated over a week ago

White-label domain names are available to our Enterprise partners. Please contact your Customer Success Manager to find out more.

Align your audits with your branding by whitelabelling and using a custom domain name.

Using a custom domain name

You can access Insites via your own choice of domain name if you wish.

For example, if your company uses the web address you might wish to access Insites via or similar.

If you are setting up the bespoke lead generation feature, you’ll almost certainly want to set a custom web address to expose the tool to your users.


  • You will need some technical understanding of DNS. We do not recommend undertaking these steps unless you know what you are doing, you may break your domain name

  • Insites only supports subdomains and not domain apex ( = OKAY, = OKAY, = NOT ALLOWED)

  • Domain names cannot use underscores (_) as this has compatibility issues with Internet Explorer (e.g. = OKAY, = OKAY, = NOT ALLOWED)

  • We can support multiple host names if necessary.

Setting up a custom domain name

You will need control over the DNS of your domain name. Set up a CNAME record pointing to:

[CUSTOMER-ID] where CUSTOMER-ID is your unique customer ID.

Your CUSTOMER-ID will be provided to you by your Digital Account Manager once a custom domain has been decided.

You now need to let Insites know about your new domain, so we can accept your new DNS settings. Send us a support email.

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