How to log in

A guide on how to log in to Insites and what to do if you've forgotten your password

Sharlotte Briscoe avatar
Written by Sharlotte Briscoe
Updated over a week ago

Logging in with a username and password

  • Go to (or your white-label hostname, if you have one)

  • Enter your email address and password

  • Click Log in

The login screen will display the error message “We didn’t recognize your username and password. Please try again.” if your details are not accepted.

Can't remember your password?

If you have forgotten your password, click Forgotten password to request a password reset link. Additional instructions will then be emailed to you.

If you're a user inside an enterprise account, your administrator will also be able to initate a password reset.

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