You can easily download your invoices directly from the platform with your Insites login details.
If you wish to update your billing method, please contact your Customer Success Manager who will be happy to help. Alternatively, please email firstname.lastname@example.org.
To download your invoice
Log in to your Insites account
Click on the profile picture next to the All Reports button
Select Account settings
Across the top menu, select Billing - here you will find your invoices displayed
Simply click on the Download button under the required invoice
To update your Purchase order number
Follow the steps as above but then select Billing details from the left-hand tab Here you can enter your Purchase order number We will add this number to the invoices you download through our dashboard.
Note that invoices you receive via email from Stripe, our billing partner, will not contain this PO number. You must manually download invoices from the subscription page if you require a purchase order number to appear on the invoice.